SHIPPING POLICY

Shipping Policy

Effective Date: January 2018
Last Updated: 20 December 2025

Thank you for shopping with KAMAZON. This Shipping Policy outlines how and when your orders are processed and delivered.

1. Order Processing Time

All orders are processed within [1–3] business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email once your order is placed and a shipping confirmation email once your order has been dispatched.

2. Shipping Locations

We currently ship within India.
For international shipping inquiries, please contact us at kdm@kamagroup.net before placing an order.

3. Shipping Charges

Shipping charges are calculated at checkout based on order value, weight, and delivery location.
Any applicable taxes or duties are included unless stated otherwise.

4. Estimated Delivery Time

Estimated delivery timelines after dispatch are as follows:

Metro cities: 2 – 5 business days
Non-metro / Tier 2 & 3 cities: 4 – 7 business days
Remote areas: 6 – 10 business days

Delivery times may vary due to courier partner delays, weather conditions, public holidays, or unforeseen circumstances.

5. Order Tracking

Once your order is shipped, tracking details will be shared via email and/or SMS.
You may track your order using the link provided in the shipping confirmation message.

6. Delivery Partners

We work with reliable third-party courier and logistics partners to ensure timely and secure delivery of your orders.

7. Address Accuracy

Please ensure that the shipping address and contact details provided are accurate and complete.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

8. Delivery Attempts

Courier partners usually make up to two delivery attempts.
If delivery is unsuccessful, the order may be returned to us. Re-shipping charges, if applicable, will be borne by the customer.

9. Damaged or Missing Packages

If your order arrives damaged, tampered, or incomplete, please contact us within 24–48 hours of delivery with photos/videos as evidence.
We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Delays in Delivery

While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control. We are not liable for such delays but will assist in tracking and resolving delivery-related issues.